Why Managing the Business of Technology is Different Than Systems Management | casinochesnet.ga

As technology specific to the problem, traditional system management vendors are trying to morph and reposition their existing solutions into our space. Some examples of this include HP Software, BMC Software, Service Now and other niche vendors that provide a service level management perspective. If you talk to a large corporation such as Expedia, Cisco, JP Morgan Chase, etc. – they will tell you that traditional systems management and technology business management are two separate disciplines and what they are trying to accomplish requires a radically new technology architecture that combines deep analytics, process automation, out of the box IT financial management expertise, and financial & IT operational data integration. Think of it like a system management company like BMC trying to do ERP.

Service and system management is all about managing IT from a service perspective (ITIL lifecycle – incident, problem, change) and a technology perspective (automation, monitoring, etc.) These solutions focus on individual components of technology or stages in the service lifecycle, and don’t have the data, analytics or collaborative process automation a business management solution requires. A service desk system which is used to track incidents, problem, changes, cannot be used to solve this style of problem. They are two different paradigms.

Technology business management is all about managing the cost, quality and value of IT products and services. Essentially, it’s managing the supply chain of IT services. As a result, potential customers are looking for solutions to better make business decisions (e.g. should I move to the cloud?, which applications should I rationalize?, which data centers are costing me more?, what are my biggest cost drivers and how do I reduce expense) and automate business and financial processes (budgeting & forecasting, provide Bill of IT to business users for “showback” or chargeback, capture demand of business) in one single architecture and model. This requires a new technology architecture which consists of in memory BI for decision support, process automation applications, and out of box expertise for IT cost management. Such a system needs to input and use IT operational, IT service management and Financial data.

We like all the noise the system management vendors are creating, but they are fundamentally two different disciplines. It’s been proven over the last several years that technology business management requires a very focused approach to provide value to customers.

Wisdom – New Wave of Strategic Technologies | casinochesnet.ga

The major IT research firms advocated 10 top strategic technologies which would conquer the global business in the coming years. So, all the firms should make sure to encompass these strategic technologies in their strategic planning to avoid disruption to the business enterprises. All the business organizations should invest more to understand these strategic technologies; because these technologies are going to have major impact on the organization’s long term plans, initiatives and programs. Enormous efforts should be made by the organizations to deploy these technologies to their highest potential. These technologies include:

Cloud Computing

Investing on huge infrastructures, servers, databases, applications (both software and Hardware) platforms, networks and highly trained professionals to maintain them is a cumbersome task. Instead all these services are hosted by a provider and all you need is an internet to access these services through the cloud on pay -per -use basis. Cloud computing delivers; software as a service (Saas), Platform as a service (Paas) and Infrastructure as a service (Iaas).It is cheaper, quick,up-to-date, scalable, mobile service solution.

Mobile applications and media tablets

Today mobility and web go hand in hand; this is made possible by mobile applications and media tablets. Mobile applications and media tablets provide lot of business solutions where traditional computing is not possible. Media tablets work in two models B2E (business to employee), B2C (business to consumer) providing access to information as per need of the end user.Apple ipad is one such media tablet used widely. As of now the market penetration of media tablets is low; because tablet mobile broadband attach rates are 33% higher than the notebooks and twice as high as laptops. Right pricing would increase the use of media tablets in coming years.

Social Communications and Collaboration

Social communications and collaboration is a major breakthrough in technology which made people around the world more cohesive, provides open access to information, technology, knowledge, expertise by which people are mutually benefited.

Social Networking includes: Social profile management products like Facebook, LinkedIn, Friendster as well as social networking analysis technologies that employ algorithms which boost up human relationship and help in rediscovering people and their expertise and utilize them.

Social Collaboration includes: Technologies such as blogs, wikis, instant messaging, collaborative office and crowd sourcing. Blogs and wikis are flexible practices and technologies that are increasingly being used within companies and organizations to ease the creation and dissemination of information, as well as making it easier for companies to communicate effectively with customers, partners, and the public. Here less importance is given to person and more importance is given to information.

Social Publishing includes: media like YouTube, Flickr etc.These media act as a repository of professional documents, information, photographs which can be shared by all browsers as per need.
Social Feedback is nothing but receiving responses and opinions of people on the information displayed in YouTube, Flicker etc…


Due to outbreak of technology in web based unified communication, digital photography, consumer electronics, digital and Internet-based television and mobile computing are reaching elastic limit pushing video into mainstream. Technology experts predict that; in coming years 25% of the content that the employees view will be replaced by video and audio.

Next Generation Analytics

Since the business environment is dynamic and huge development in social networking, increasing capabilities of computers and mobile devices made it too hard for the business enterprises to mange volumes of data. To leverage these critical problems there raised a need for next generation analytics. Looking at old data; analyzing it and arriving at a solution is no more feasible for next generation business enterprises. Instead simulative models are run to arrive at a solution to predict future outcome. This requires a measurable change in existing operational and business intelligence infrastructure, but for sure give awesome results and success rates to the business enterprises.

Social Analytics

Social analytics is nothing but thorough study and understanding of relationships between people, the quality and quantity of the information they share and the impact of this social networking on the business enterprises (i.e. in the form of return on investment or if it is a marketing or advertising firm is there any increase in sales volume etc…).Social analytic techniques include social filtering, social-network analysis, sentiment analysis and social-media analytics.

Context-Aware Computing

Context-aware computing is defined as the concept of leveraging information about the end user to improve the quality of the interaction. Emerging context-enriched services will use location, presence, social attributes, and other environmental information to anticipate an end user’s immediate needs, offering more-sophisticated, situation-aware and usable functions.

Aware computing has the potential to solve a wide variety of business problems. It is believed that, as more users employ a greater variety of applications, operating systems, browsers and devices, user experience problems will increase; new business opportunities will emerge, by virtue of knowing the customer more intimately; and productivity will improve as systems eliminate complexity for the user.

Storage class memory

Storage class memory is emerging storage technology to be used in the future and expected to replace rotating mechanical storage, the disk drive with solid state. In storage-class memory data can be accessed through ordinary load/store instructions rather than through I/O requests. Hence, user-mode code can access data directly, so there is no need for the OS to mediate every access. SCM Provides greater flexibility in the organization of file system data. SCM delivers low-cost, non-volatile bit storage with very quick access.

Ubiquitous Computing

Ubiquitous computing refers to a new genre of computing in which the computer completely permeates the life of the user. In ubiquitous computing, computers become a helpful but invisible force, assisting the user in meeting his or her needs without getting in the way. Wieser and his colleagues worked on this at Xerox PARC; but fell short. This type of computing was developed with a vision of creation of environments saturated with computing and communication capability, yet gracefully integrated with human users. Yet lot of work is to be done to put this technology into practice.

Fabric-Based Infrastructure and Computers

A fabric-based computer is a modular form of computing where a system can be aggregated from separate building-block modules connected over a fabric or switched back plane. Fabric-based Infrastructure requires two fabrics, one suitable at the scale of the server/rack and the second at the scale of the data center. Fabrics are used to aggregate components into a system. For example, a Fiber Channel fabric aggregates servers and storage to form pools of resources that enable applications or tasks to share the pooled resources.